1. Introduction & Commitments
l89 bet A trusted name in Bangladesh's online betting and gaming space. We believe your personal data belongs to you. This Privacy Policy explains l89 bet What types of data we collect while you use the platform, how that data is used, and the steps we take to keep your information secure.
When you l89 bet- by creating an account or using our website, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully. If you have any questions, feel free to contact our support team directly.
Core Commitments: l89 bet never sells your personal information to third parties. Protecting your privacy is both our legal obligation and our ethical responsibility.
2. What Information We Collect
l89 bet Providing services on the platform requires collecting various types of information. This data falls into two main categories:
Directly Provided Information
Information you provide directly to us, such as:
- Registration Details: Full name, date of birth, mobile number, and email address.
- Identity Verification (KYC): A copy of your National ID (NID), Passport, or Birth Registration Certificate.
- Payment Details: Mobile banking number (bKash, Nagad, Rocket) — no bank card numbers or PINs are stored.
- Address: Billing or residential address, district, and division.
- Support Contact: Messages and complaints submitted via live chat or email.
Automatically Collected Information
When you l89 bet when you browse the website, certain information is collected automatically:
- IP address and geographic location (at the country level).
- Browser type, operating system, and device information.
- How long you spent on the website and which pages you visited.
- Referral source — how you arrived at our site.
- Session cookies and local storage data.
| Type of Data | Purpose | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | Account login, OTP verification | Yes |
| NID / Passport | KYC verification, large withdrawals | In Specific Cases |
| Mobile Banking Number | Deposit & Withdrawal Process | Yes |
| IP Address | Security Monitoring | Automatic |
| Cookie Data | Session management, user experience | Automatic |
3. How Your Information Is Used
l89 bet Collected data is used for the purposes outlined below. We never use your information beyond these stated purposes:
Service Operations
- Creating, managing, and securing your account.
- Processing deposit and withdrawal transactions.
- Recording betting and gaming history.
- Providing promotions and bonuses.
Security & Compliance
- Detecting fraud and unlawful activity.
- Compliance with Anti-Money Laundering (AML) policy.
- Ensuring age verification and responsible gaming.
- Fulfilling legal obligations.
Service Improvement
- Improving website functionality and user experience.
- Analysing user preferences to plan new games and features.
- Sending you relevant promotions and offers (where you have given your consent).
Important: l89 bet Your data is not shared with third parties for advertising purposes. You can opt out of marketing communications at any time.
4. Data Sharing & Disclosure Policy
l89 bet Your personal information is not generally shared with anyone. However, data may be shared in the following limited circumstances:
Service Provider Partners
Operating our platform requires working with trusted technology partners such as payment gateways and server providers. These partners may only use your data for their designated functions and are required to comply with our Privacy Policy.
Legal Obligations
If disclosure is legally required by government or court order, then l89 bet Those instructions will be followed. We will make every effort to notify you to the extent possible.
Business Transfer
If in the future l89 bet- if there is any change in ownership or management, user data may be transferred to the new owner. In such cases, equivalent privacy protections will be maintained and you will be notified in advance.
Strict Prohibitions: l89 bet Never sells your data to advertisers, data brokers, or any third party for compensation.
6. Security Measures
l89 bet Industry-leading security technologies are used to protect your data. Our security framework consists of the following layers:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
- Two-Factor Authentication (2FA): OTP verification is required for any suspicious login attempt.
- Regular Security Audits: Regular security audits conducted by third-party experts.
- Data Backup: Data is regularly backed up to secure locations.
- Access Control: Only authorized personnel may access user data.
Your Responsibilities: Never share your password with anyone. If you notice any suspicious login activity, report it to our support team immediately.
7. Your Data Rights
l89 bet- as a user, you have the following rights over your personal data:
Right to Access Your Data
You can request to know what information we hold about you.
Right to Correction
You may request correction of any inaccurate or incomplete information.
Right to Deletion
Under certain conditions, you may request that your data be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
You may request a copy of your data in a common, portable format.
Marketing Opt-Out
You may opt out of promotional communications at any time.
To exercise any of these rights, contact our support team. We will respond within 30 business days of receiving your request.
8. How Long We Retain Your Data
l89 bet Your data is retained for as long as necessary. The general policy is:
- Active Account: All data is retained for as long as your account remains active.
- Closed Accounts: Even after account closure, transaction records are kept for a minimum of 5 years to meet legal obligations.
- KYC Documents: Retained in accordance with regulatory authority guidelines.
- Support Contact: Retained for up to 2 years after the issue is resolved.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
Please note: Due to legal obligations, certain data may not be deletable before a specified period. Contact us for more details.
9. Privacy of Children & Minors
l89 bet Strictly for adults aged 18 and above. We do not knowingly collect personal information from minors.
Age is verified at the time of registration. If we discover that anyone under 18 has created an account, it will be closed immediately and all associated data will be deleted.
If you become aware that a minor is using our platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Play View the page.
10. Changes to the Privacy Policy
Due to business needs, legal changes, or technical improvements l89 bet This Privacy Policy may be updated from time to time. If any significant changes are made:
- A clear notice will be posted on the website.
- You will be notified via your registered email or mobile number.
- The "Last Updated" date at the top of the page will be revised accordingly.
Continued use of the platform after any changes are made will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
Advice: Please review this Privacy Policy at least once every three months. If you are uncomfortable with any changes, you have the right to close your account.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Click the chat icon in the bottom-right corner of the website.
- Support Hours: 24 hours a day, 7 days a week.
For more information, visit our FAQ Page, Terms & Conditions Or Responsible Play View the page.
l89 bet- thank you for your trust and confidence in us. We are committed to protecting your privacy at all times.